FAQ

General

Am I able to change my shipping address after I've placed an order?

Absolutely! Send us an email with your name, order #, and new address and we'll send you a new confirmation email with your new information.

Can I cancel my order?

Please contact us via email within 12 hours of placing your order to ensure cancelation. If your item is made-to order, please contact as immediately to inquire if we've already begun working on it.

Can I combine shipping?

Yes, you can! If you've placed multiple separate orders and would like to combine their shipping, please email us with all the relevant order numbers and the address you would like them to ship to. We'll refund you the difference from there.

Stickers & Plushies

What programs do you use?

For our art, we use a combination of Procreate and Adobe Illustrator. We use a Silhouette to cut our stickers.

Can you do ____ series?

We pursue projects based on our own interests, mostly to keep our passion genuine to our work. Requests for certain characters/series are not open and submitting one does not guarantee that we will fulfill it.

Will ____ sticker be restocked?

We make all of our stickers in-house, so they'll always be in stock and ready for a new home!

Will you make ____ into a plushie?

Most of our designs will be available as plushies given interest/demand. 

Pre-orders

How do pre-orders work?

To have our plushies made, we create a pre-order to fund its production. Depending on the demand of the product, there may be added benefits of a discounted price and earlier arrival for those who participate in the pre-order; this is unique to each plushie order and will always be specified in the product description. We will always order more units in addition to those who pre-order, which will then be sold as "in-stock" items listed at regular price in our shop.

Pre-orders also take several months, as they must be manufactured, shipped to us via sea, quality-checked, and then ready for general sale. Please only participate in a pre-order if you are able to exercise patience. 

Pre-order vs In-stock

Pre-orders may receive a discounted price on their product and will have their orders sent out first. In-stock/general sales may not experience a discount and will have to wait until the item is officially listed in our shop.

Bundling your pre-order with other items

If you place an order that contains both pre-order and in-stock items, they will both be held together for shipping. This saves on shipping costs and materials for both parties. However, if you would like your in-stock items to arrive sooner or shipped immediately, please place a separate order for them.