Effective July 1st, 2021, customers in the EU may be charged additional fees (VAT) when placing orders from international businesses. Sleepy Mipi, LLC will not be collecting or remitting VAT from this storefront. From this storefront, VAT will not be calculated at checkout, and these fees may be charged directly to you during customs inspection and/or via postal carrier service at a later date. Rates for these processes vary by country; therefore, we are not be a reliable resource to provide estimates. As stated in our Shipping Policy, we are not responsible for paying these costs/fees for you and purchasing from our store is an acknowledgment that the onus falls on the customer to oversee these fees.
Your package may be held/delayed in delivery until these fees are cleared. You may experience an extended wait period due to this. You must pay for import tax, VAT, and any other fees deemed appropriate by your customs agency in order to claim your package. Should you not pay these fees, the package will be returned to us. If you would still like your package then, you will be responsible for the additional shipping cost back to you. In the event that your parcel is returned to us and you would like a refund for your order, shipping costs will not be reimbursed.
Should you prefer that VAT be calculated for you at checkout, please visit our Etsy storefront. Etsy will automatically calculate and collect VAT on our behalf. However, please understand that maintaining an Etsy storefront solely for this reason incurs heavier fees, thus prices for products there will have a slightly increased markup.
We thank you for your support in our small business.
returns, exchanges & cancelations
We accept returns or exchanges for only product(s) damaged in transit.
To be eligible for a return, you must email us within 3 days of receiving the damaged item. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price. To complete your return, we require a receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and if it was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please contact us immediately if you would like to cancel your order. An email including your name and order number will be required to complete your cancelation request. We try to fulfill our orders as soon as possible, so if we've already shipped or began working on your order, a cancelation will not be possible.
All sales are final for custom orders. We will no longer be accepting returns or exchanges for custom orders. For our apparel, please ensure that your sizing is correct by referring to the provided size chart. If you have any questions, please feel free to email us!
Orders will be shipped through the chosen shipping service and courier during checkout. Tracking information will be provided on the confirmation email as well as a separate email notification. Due to COVID-19 restrictions, we ask for your patience should there be any delays.
If you place separate orders within a relatively short period of time and prior to our shipping batch, we will do our best to combine them for your convenience. Any shipping overages will be refunded to you.
Most couriers have insurance; however, it can vary with the services. Should you place a fairly large order and are concerned with the safety and security of your order, you may request for additional insurance either through (a) the special notes via checkout or (b) via email. The insurance fee will be an additional charge to your invoice.
USPS has temporarily suspended international mail acceptance for the certain destinations due to service impacts related to the COVID-19 pandemic. This is subject to change alongside the developments of international quarantine and lockdown protocols.
Shipping to the EU/UK is now also available through ordering from our Etsy extension. Although we are able to accept orders from our primary website, sleepymipi.com, you may incur additional fees and/or taxes upon your order arriving to your destination country. We are not responsible in paying or covering those fees on your behalf, as your completion of your transaction either on sleepymipi.com or our Etsy storefront serves as your confirmation in assuming the onus of those fees. You may find an in-depth policy regarding this here.
Should there be additional fees generated from customs and/or duties imposed on your package based on respective national laws, we are not responsible for covering those costs. We cannot guarantee whether your order will encounter these fees, as regulations vary throughout each country. Should your parcel be sent back to us, shipping costs will not be reimbursed.
Upon checkout, please enter your Cadastro de Pessoas Físicas (CPF) or Cadastro Nacional da Pessoa Jurídica (CNPJ) in the seller's note. If you are a foreign national without a CPF or CNPJ number, please enter your passport number in this field.
Upon checkout, please enter your Personal Customs Clearance Code (PCCC) in the seller's note. Packages without a PCCC number on the shipping label for the order might be destroyed or returned.
Upon checkout, please enter your Codice Fiscale (CF) and your Posta Elettronica Certificata (PEC) in the seller's note.
Upon checkout, please enter your People's Republic of China Resident Identity Card (resident ID) in the seller's note. If you are a foreign national without a resident ID, please enter your passport number in this field. Packages without a resident ID on the shipping label might be destroyed or returned
Incorrect/Incomplete Shipping Addresses and other Errors
Should your order be shipped with incorrect and/or incomplete shipping information without our knowledge (e.g. missing apt unit; partial street address) it will be processed as "Return to Sender" on your tracking status and sent back to us, per courier protocol. Due to the nature of this circumstance, couriers will consider the trip as completed, and thus process the shipping charge. We will not refund shipping fees should this occur. In order for your parcel to be shipped again, we will issue another charge on your invoice solely for another shipment. Once the invoice is completely fulfilled, we'll proceed with your order. Another email will be issued with your new tracking information following the completion of the invoice.
Lost or stolen packages
We are not responsible for lost or stolen packages. Once we hand over the package to the post office, we are no longer responsible. If your shipment is lost in transit, we ask that you wait 3-4 days before filing a claim with your local post office, should the package be mistakenly delivered. Please note that we don't have any further information beyond the tracking status. What you know is what we know.
If it's too much trouble for you to try to reach your local post office or mail carrier, please let us know and we can file a missing mail search request through the USPS website. We will try our best to act as a mediator with the post office and send inquiries on your behalf and update you as soon as we receive word, but please be aware that search/missing mail requests for USPS may take several weeks. Should the process take longer than we deem necessary, we may contact you with alternative solutions.
can i change my shipping address after I've placed an order?
absolutely! send us an email (firstname.lastname@example.org) with your name, order #, and new address. once we've updated your address, we'll send you a new confirmation email with your new information.
can i cancel my order?
please contact us via email (email@example.com) within 12 hours of placing your order to ensure cancelation.
if your item is made-to order, please contact as immediately to inquire if we've already begun working on it.
if we've already shipped your item, it is no longer valid for cancelation.
can i combine shipping?
yes, you can! if you've placed multiple separate orders and would like to combine their shipping, please email us (firstname.lastname@example.org) with all the relevant order numbers and the address you would like them to ship to. we'll refund you the difference from there.
care & maintenance
To ensure that your embroidered garment lasts, please consider the following for maintenance and care:
Use cold water and mild detergent. Hang to dry.
- Invert the garment inside out to protect the embroidery
- Wash cold and with mild detergent
- Drying options
a) Air dry
b) Tumble dry on the lowest heat setting and
i. Remove when damp and allow to air dry or
ii. Machine dry completely
Minimizing contact with heat will prevent shrinkage of your garment.
Do not iron the embroidered images directly.
To minimize damage to your plush, it is recommended by our manufacturer that your plush should only be treated with surface washing. We recommend using a bit of detergent with lukewarm water and a soft-bristled brush. Gently work at the stain and work up in intensity at your discretion.
Machine washing and/or drying is done at your own risk, and we are not liable for any damages that may incur during that process. Although we have tested it with our plushies personally, results may vary. Should your plush be damaged during a machine washing and/or drying, replacement units will not be issued.
stickers & plushies
what programs do you use?
for our art, we use a combination of procreate and adobe illustrator. we use a silhouette to cut our stickers.
can you do ____ series?
we pursue projects based on our own interests, mostly to keep our passion genuine to our work. requests for certain characters/series are not open and submitting one does not guarantee that we will fulfill it.
will ____ be restocked?
we make all of our stickers in-house, so they'll always be in stock and ready for a new home!
plushies take much longer. if an item were to be out of stock, it will be added into a preorder period, which may take around 3 months to arrive.
will you make ____ into a plushie?
most of our designs will be available as plushies given interest/demand
how do pre-orders work?
yo have our plushies made, we create a pre-order to fund its production. depending on the demand of the product, there may be added benefits of a discounted price and earlier arrival for those who participate in the pre-order; this is unique to each plushie order and will always be specified in the product description. we will always order more units in addition to those who pre-order, which will then be sold as "in-stock" items listed at regular price in our shop.
pre-orders also take several months, as they must be manufactured, shipped to us via sea, quality-checked, and then ready for general sale. please only participate in a pre-order if you are able to exercise patience.
pre-order vs. in-stock
pre-orders may receive a discounted price on their product and will have their orders sent out first when the shipment arrives. in-stock/general sales may not experience a discount and will have to wait until the item is officially listed in our shop.
i missed the pre-order! what do i do?
no worries! we've ordered more than enough units that covers both people who preordered and then some.
when the shipment arrives, preorders will have first priority in shipping. any leftover units will then be available on our shop at regular price.
bundling your pre-order with other items
if you place an order that contains both pre-order and in-stock items, they will both be held together for shipping. this saves on shipping costs and materials for both parties. however, if you would like your in-stock items to arrive sooner or shipped immediately, please place a separate order for them.